Privacy Policy

1. Information We Collect

When you contact us for towing or roadside assistance, we may collect your name, phone number, location, vehicle information, and details about the service requested. We also collect information you provide through our website contact forms or chat widget.

2. How We Use Your Information

We use your information to dispatch towing and roadside assistance services, communicate with you about your service request, process payments, and provide receipts for insurance or reimbursement purposes. We may also use your contact information to follow up on service quality.

3. Information Sharing

We do not sell or rent your personal information. We may share necessary information with our drivers and dispatch team to fulfill your service request. We may also disclose information when required by law or to protect our rights and safety.

4. SMS Opt-In and Text Message Communications

By providing your phone number and checking the consent box on our website chat widget or contact forms, you explicitly opt in to receive SMS text messages from Floral City Towing and Storage LLC at the phone number you provided. You understand that:

• Message types include: Service dispatch confirmations, driver ETA updates, appointment reminders, towing quotes, and follow-up communications related to your service request.
• Message frequency: Message frequency varies depending on your service request. Typically 1–5 messages per service interaction.
• Standard message and data rates may apply according to your mobile carrier plan.
• To opt out / unsubscribe: Reply STOP to any SMS message at any time to immediately unsubscribe. Reply HELP for assistance.
• Consent is not a condition of purchase. The opt-in checkbox is optional — you are not required to consent to receive SMS messages to use our towing services.

CRITICALClear 'No Sharing' Statement About SMS Opt-Ins

We do NOT sell, share, rent, trade, lease, or distribute your SMS opt-in information, phone number, or personal data to any third party, marketing company, advertising partner, SMS aggregator, data broker, or any other business or individual.

Your SMS opt-in data — including your phone number and consent to receive text messages — is used solely and exclusively by Floral City Towing and Storage LLC to communicate with you about your towing and roadside assistance service requests.

We will never share your SMS opt-ins with anyone. Period.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors interact with our site. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You also have the right to unsubscribe from SMS communications at any time by replying STOP. To exercise any of these rights, contact us at (352) 464-1364 or dispatch@floralcitytowing.com.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at (352) 464-1364 or dispatch@floralcitytowing.com.